Occasionally, iolite customers send us data files, either to help with solving their data reduction issues, or for bug fixing. We take your data privacy very seriously. We do not share your data with anyone without your written permission. Any data that you send to us will be deleted once the issue that lead to you sending the data has been resolved. We also usually ask that users send us “anonymous data”; that is, data that we couldn’t possibly identify the samples measured, or even if we could, it wouldn’t make any difference because we lack any context for these samples.