Home Forums Installation and registration Uninstalling Iolite3 to move to a new computer

This topic contains 2 replies, has 2 voices, and was last updated by  LStockli 6 months, 2 weeks ago.

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  • #7869

    LStockli
    Participant

    Hello,

    I would like to install Iolite3 on a new computer, but I already have it on an older desktop and my laptop. I would like to uninstall it from my old desktop. I tried deleting all the Iolite files, but I’m not sure that did the trick. When I enter my license key on the new computer, I get the message:

    ‘There was an error registering your license key. Maximum number of validations exceeded for Serial Number X’

    I could not find directions to uninstall it on the Iolite website.

    thank you,
    Lisa Stockli

    University of Texas at Austin

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  • #7905

    Hi Lisa,

    I have added the information on how to deregister iolite to our FAQ page. Here is the link: http://iolite-software.com/faqs/#DeregisterLicense

    Cheers,
    Tephy

    #7912

    LStockli
    Participant

    Hello Tephy,

    Sorry, but deleting all Iolite files from my computer did not work. That was the first thing I tried. I deleted Iolite completely from the Wavemetrics folder, and removed the Application (I’m using a Mac). I emptied the Trash and restarted my computer. When I search for ‘Iolite’ I do not find any files at all. I’m quite sure they have all been deleted.

    When I try to register Iolite3 on my new desktop, I get the message ‘There was an error registering your license key. Maximum number of validations exceeded for Serial Number X’. Currently I have Iolite installed only on my laptop.

    best,
    Lisa

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